PAYMENT OPTIONS

All prices are listed in Euro and include 21% vat.
Payment within the webshop can be done by creditcard or Paypal.

We offer the possibility for doing a payment by bank transfer.
Which rusults in lower or no shipping costs.
Please contact us for further details.

SHIPPING

The estimated dispatche time is usually 5-7 working days.
We aim to ship all received orders once a week.
If you need something urgently, please get in touch with us and we’ll do our best to work around your deadline.
Boxes are amply sized and your items are well-protected.
Something Familiar is not responsible for any shipping delays as we have no control over the shipping process. Kindly note that we are dependent on our shipping partners and cannot be held responsible for potential delays during the shipment or other unforeseen circumstances. The shipping costs are not included and are displayed at the end of the checkout process.

Something Familiar can ship orders worldwide.
All taxes, duties, and import fees of your local goverment associated with your purchase are the sole responsibility of the customer.
These charges must be paid by the customer upon receipt of the order.
As each country has varied laws and customs requirements for clearance of imported goods, we cannot anticipate what fees are levied once the merchandise reaches your country. If you are curious about your countries import laws, please contact your local customs office for more information.

RETURN POLICY

We hope you love your Something Familiar purchase, however, if for any reason you are not satisfied, we are happy to accept returns or exchanges within fourteen days immediately after the signed receipt date.
The return of items is only possible when article is unused and in perfect condition in its original packing, accompanied by a note of reverence .
We cannot refund shipping and banktransfer charges on returned items.
In case of an lost parcel when returning an item, Something Familiar can not held responsible. The item is your responsibility until it reaches us.
Please send us an e-mail with your details including the invoice number and bankaccount number.

Return address:

Something Familiar
Zamenhofstraat 108 Unit 404
1022 AG Amsterdam
Holland

CARE

Care about your jewelry to improve its longevity.
All products are handmade in the Netherlands with genuine materials and are crafted to the highest standards.
Some of our products are gold plated, this implies that there is a layer of gold on top of the core material. Despite the high quality of this technique, the layer of gold can get thinner after a lot of wear and even the core material can show at the surface.
Nevertheless all products are fragile and should be worn with care.<

Keep your product at his best and to prevent damage:
* To keep your silver shiny, polish regularly with a soft silver jewellery cloth
* Please store your piece well, preferably in its box. This to prevent your jewellery from scratching and oxidizing by being exposed to air / oxyge
* Avoid contact with perfume (alcohol containing products)
* Please do not swim, take shower, bathe or sauna in your jewelry
* It's best not to wear jewelry while sleeping

It is normal that silver darken over the time from exposure to oxygen, water and oils in the skin.

Eventually, over time dents and scratches will slide into the surface and colours will slightly change. These are not considered a defect, but just a sign of normal wear and tear.
Some stones has reaction on water and soap, so do not clean jewelry with stones at all.

Beaded / gemstone jewelry
* Handle corals and pearls as little as possible, skin oil can build up over time and dull their appearance. 
* It is recommended that you take off your jewelry when showering, washing, doing household chores, swimming, surfing, and sleeping and any strenuous activity.
* Don’t wear jewelry in swimming pools and spas – chlorinated water can react with the material causing color changes and even structural damage. * Avoid leaving them in direct sunlight for long periods of time because the bead colors (coral but other stones as well) can eventually fade.
* Avoid direct contact with lotions, perfumes and other beauty products that can contain harsh chemicals that may damage the beads.
* We recommend applying your favorite beauty products before putting on your Something Familiar jewelry.
* Try to avoid any pulls (by children or getting stuck) as the beaded necklaces are handstrung on a natural silk rope there is a very small strech component, and so by hard pulls space between the bead can occur over time.
*Store in a clean, dry place. Remember, as with any jewelry, you should handle your beaded jewelry with care.
>> Take care and make it last!! <<